Questions About An Existing Order?
Contact our Team Kindly:
We have a friendly team happy to assist.

Please Read FAQ Before Emailing:



 Simply add your order to your cart, follow prompts and enter Billing/Shipping address and you'll receive your total prior to entering payment information or committing to purchase.


To Track your order:

1) Canadian Customers. :
2) U.S. Customers : - once your order has reached the U.S track at using the same tracking info

Note: Please allow Canada Post up to 24 hrs to update scans / info
If you do not receive your tracking email in your inbox shortly after we have processed your payment - your email security may view the tracking # as spam. Set Email to "View All" or send us an e-mail - we're happy to send your tracking # and confirmation again.

Refund / Return Policy

Order Canceled

Order's not completed within 72 hours will auto cancel. With each order our shipping department reserves your product until payment processing, to ensure stock isn't held up our system auto cancels. 

Want to complete your Canceled Order ? 
Contact us, our team members will be happy to assist! 

Which Lash product should I choose?

Questions about counterfeit Careprost

Question about the product you received?